Paws&Bows Pet Grooming

-our phone is disable to receive calls-

but we offer online booking




Survey .-   how can we serve you better?

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Receptionist or Online Booking?

Posted on July 24, 2019 at 10:15 PM Comments comments (39757)



Survey .- Hi, i am Eri, Paws&Bows main groomer and passionate owner, I would so much to find out how you feel about online booking. As you know we are a small grooming place, not a high volume. Recently our phone rings more way than I can handle, I spend so much time on the phone and back and forth with phone text requests leaving me very little QUALITY time to groom your pets. Our phone rings between 21 to 56 calls a day, and we receive between 6 and 10 text requests a day.


What would you like this place to be in order to serve YOU better?


1.- Hire a part time receptionist that can help us booking your appointments. Since we are not a high-volume grooming place, the cost of this receptionist would be passed onto the customer $13 hour, let’s say about $8 per pet. Would you still be satisfied with the increase?


2.- Online booking. Since we are not a high-volume grooming place, we can easily afford $.65cents per appointment booked in our website. Would you be satisfied managing your own grooming appointments and keep prices low?


There is a third option that I would most definitely am trying to avoid: Become a high-volume grooming place with several groomers so we can afford a receptionist. The reason- there is more barking, more loud and noisy dryers, doggies and some customers get nervous about too much going on and quality and consistency may get lost.


What do you think?


Hire a receptionist and increase prices?


Online booking?


Becoming a High Volume?